Businesses give Cape Town top marks for service delivery

• The City of Cape Town has achieved an overall Public Service Quality (PSQ) rating of 92 in the 2025/26 Business Satisfaction Survey
• The City of Cape Town's services are rated 4.1 out of 5, which is comparable to those of provincial or national government agencies, and businesses gave top marks for service delivery in general
• The City will focus on simplifying its highest-impact development processes and strengthening coordination between departments to address long turnaround times and complex applications