Vodacom and MTN explain why phone contracts have become expensive in South Africa

• The main reason for the increase in phone contract prices is due to regulatory changes that strengthen customer protection and promote greater flexibility for consumers, according to Vodacom.
• MTN attributes the price hike to increased value included in current-day contract packages, which typically offer more services and benefits than comparable offerings ten years ago.
• Both operators face criticism from customers who find the new pricing models unaffordable, leading some to consider switching to prepaid plans or buying phones outright.