Say goodbye to system downtime at Home Affairs in South Africa

• The Department of Home Affairs in South Africa has made significant strides in eliminating service downtime, reducing hours lost due to system downtime by 62% in 2025/26 compared to 2024/25.
• The reduction in downtime is attributed to system upgrades and modernisation efforts initiated by Minister Leon Schreiber since 2024, including network upgrades and digital partnerships with major banks.
• The Department is implementing an end-to-end service-observability capability to measure service availability, which will enable accurate reporting of service availability and incident duration.