Home Affairs lost 13,867 operating hours due to system outages

• Home Affairs lost 13,867 operating hours due to system outages, a 61% year-over-year improvement from the previous year.
• The improvement was attributed to infrastructure upgrades, including service level upgrades by the State Information Technology Agency and internet upgrades at several Home Affairs branches.
• The department is developing a new comprehensive monitoring system to provide a live view of system status, aiming to further improve service delivery and reduce system outages.