Telkom created a lean organisation to adapt to a changing telecommunications market

• Telkom created a lean organisation to adapt to a changing telecommunications market by reducing its permanent workforce by 10,878 employees, effectively cutting its staff by half since 2016.
• The company's restructuring was a strategic response to protect Telkom's financial sustainability, which was under pressure due to shifting market dynamics and plummeting profitability, following a 75% decline in its share price between June 2019 and June 2024.
• The restructuring efforts have delivered billions in savings, but the company still faces significant challenges in competing with rivals MTN and Vodacom, and will need to continue adapting to remain financially sustainable.