Late deliveries and wrong orders spark thousands of online shopping complaints in South Africa

• Late deliveries and wrong orders are the primary causes of thousands of online shopping complaints in South Africa, accounting for 26% of all sector-specific complaints.
• The Consumer Goods and Services Ombud (CGSO) received 2,389 complaints about online transactions in the 2025/26 financial year, a 5% increase from the previous year.
• The CGSO is working with the National Consumer Commission (NCC) and the trade department to address gaps in the law and promote fairness and equitable outcomes for consumers.