The family-owned ice cream business taking over malls in South Africa

• Baglios launched its franchising business in September 2008, when the family had seven corporate outlets across Gauteng and KwaZulu-Natal.
• The company's products are made without preservatives and prepared fresh on-site, with recipes passed down through the family since 1969.
• The recent Baglios redesign focused on customer experience, with stores meant to give customers a place to sit and spend time rather than simply collect a takeaway.