Say goodbye to Home Affairs as you know it

South Africa's Department of Home Affairs is revolutionizing the way citizens interact with the department, with the introduction of digital automation for the application process of physical documents. This move marks a significant shift for the department, which had struggled with underperformance in recent years, earning it the nickname "poisoned chalice." By digitizing the process, Home Affairs aims to increase efficiency and effectiveness, and is now set to automate applications for birth, marriage, and death certificates, further solidifying its commitment to reform.