Top bank rolls out major changes to ATMs and branches in South Africa

• Absa is modernising its branch, ATM, and self-service network in South Africa as part of a broader investment in the bank’s distribution ecosystem.
• The modernisation project reflects how customers now choose to bank, with more than 90% of Absa’s retail customers having moved from branch-based transactions to self-service channels, and ATM cash transactions decreasing by 30% between 2020 and 2025.
• Absa is investing in ATMs and self-service devices that give its customers access to a broader range of everyday banking services, and plans to expand retail partnerships and grow its branch numbers.